Porting numbers to 2talk
Moving customers over to 2talk involves the porting of numbers normally, its a vital process and we aim to make the process as seamless as it can be.
There are some important parts of the process that you need to understand along with some traps to avoid as detailed in the following information that will help reduce porting failures and or delays.
Porting Numbers to 2talk
You can bring your current local number to 2talk. You should note that when a number is ported any associated service with the number could be disconnected*, so you may need to check with the current service provider if you are unsure of the affect porting will have on any service you still require. Once the porting is complete^, we recommend that you contact your previous service provider to ensure that you will no longer be billed for any of their services that you no longer require.
If you have any linked numbers or ‘stepper’ lines associated with the number you wish to port (and you would like to keep them with your previous provider) then please contact your previous provider and ask for these to be detached from the number you want to port. You may also port these additional lines over to 2talk if you wish or mark them to be disconnected on the porting order. The porting process will fail if you port a number that is still linked to another number that is not listed on the port, which will cause further delays for the number transfer request.
*Commonly broadband connections are associated with a phone number, so these will be disconnected if the associated number is ported away. We are only able to port active numbers, so please do not request cancellation until the number port is complete.
Q. What regions are supported?
A. You are able to port your numbers, in any of the New Zealand calling regions, to 2talk.
Q. How to port your number
1. Log into 2talk live with the account that you wish to port your number to.
2. Select the Plans and Services tab from the left hand menu.
3. Select Port a Number to 2talk from the menu options
4. Click the Port Number to 2talk button, ensure Local Number port is the option displayed and then click the Select button. To add more numbers click the Add More Numbers button.
5. Fill out the fields and click Submit. You will need to provide the following information:
Your current service provider
The number you want to port including type
Your account number with your current provider
Your account name with your current provider
A notification email – we will use this email address to communicate with you during your port.
A preferred date for the port. Please note that we can only select AM and PM slots and that ports will only take place during business hours.
6. Once submitted your port will be processed and we will update you with RFS date or advise you if there are any issues.
Q. How Do I manage ports in progress
A. Once a port has been requested you can use the Port numbers to 2talk screen to view status. We will also advise status changes to the notification email you use when completing the porting form
Q. Porting and Naked DSL
A. If you are planning a move to Naked DSL, you will need to let your DSL provider know that you want to keep your existing phone line as part of the move for now. Once your Naked DSL provider has set up the DSL connection your phone line should be a standalone service not associated with the DSL. You will then be able to port it to 2talk. Please note that we do not advise attempting to port at the same time as this can result in your DSL being disconnected. You can also request that your number is turned into a ‘customerlink’ (Virtual number) once the move to Naked DSL is complete and once this is activated you can request the port to 2talk.
Q. How long does it take?
A. Number porting usually takes around 10 business days, but can take longer in some circumstances. We will liaise with you to ensure that the porting request is completed smoothly and with minimal disruption. Complex ports (such as port requests from 3rd party providers) require a longer notice period. Please contact support@2talk.co.nz for more information if you have a complex port.
Q. What does it cost?
A. The setup fee for number porting is $23 ($20 ex GST) per number ported. This is a one-off fee.
Q. Are there any free ports?
A. 2talk 20 and 2talk 30 includes 1 free local number port, 2talk Business Value includes 2 local free number ports and 2talk Business Go and 2talk Business Enterprise include 3 free local ports.
Q. 0800 number ports?
A. 0800 number ports must be done as a separate port on their own even though they are on the same account with all the other numbers.
Q. Will the BB be provisioned prior to the numbers being ported?
A. If you order BB first you will be asked as you go through the form if you have any numbers to port, if you answer yes then the number porting form appears and the two orders are then linked and the numbers will not be ported until the BB is provisioned, if you order BB and port numbers as separate orders at the same time then the two are not linked and there is a 50/50 chance your numbers could be ported prior to the BB being provisioned. If you have done separate orders then you can send porting@2talk.co.nz an email to advise so the two orders can be tied together to prevent a potential problem.
The most fail safe way of course is to order the BB and then once it has been provisioned then port the numbers.
Q. What must you look out for when porting Vodafone numbers?
A. On a Vodafone account there is a reference box as per the attached example that identifies if the account was previously a Telstra Clear account, if you see TLC in a black box on the right hand side of the front page of the bill then you must identify the “Current Provider” as Telstra Clear in the porting order otherwise the port will be rejected by Vodafone.
Note: Some Vodafone/Telstra numbers may have hidden numbers called PCRA or “Partial Call Re-Address” numbers.
These are often not identified on the bill, where we can we will try to inform you of these however most of the time we don’t get any warning about them and they can cause port rejections.
A good way to tell if you might have some is if your numbers are made up of a mix of Telstra and Telecom style numbers eg: 094441234 and 099441234 – The leading 9 after the area code identifies a Telstra network number.
A call to Telstra/Vodafone may resolve this issue and you will need to advise porting@2talk.co.nz of the PCRA numbers so we can manually intervene.
Porting Away
In the unlikely event that you need to move your number away from 2talk please contact support@2talk.co.nz and we will provide the information you need to provide to your gaining service provider for the port to be successfully approved.
Kind regards
Greg Kidd