SMX Provisioning email (Hosted Email)
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Hi David,
This email is to confirm that the provisioning for your requested SMX services has been completed.
The Next Steps – DNS Changes – Hosted Service
The next move is to update the DNS MX records so all inbound email is relayed to our servers. The recommended MX records are:
10 mx1.nz.smxemail.com
20 mx2.nz.smxemail.com
(Ensure there are no other MX records present).
When making any DNS changes, the TTL (Time to Live) for the DNS record needs to be considered. Ideally you would have reduced the duration of your TTL well ahead of the DNS change, to minimise transition time. We recommend a TTL of 300 seconds (5 minutes) – a short TTL will also let us rollback to previous config rapidly, should it become necessary.
Once completed, SMX will immediately begin accepting email from the world, and deliver it to the mail accounts that have been provisioned against your domain.
Details on how to access these mail accounts are provided below.
Accessing your Hosted Mail
The username and password combinations for your hosted mail account(s) will have been supplied separately. Regardless of these, your options for accessing your hosted mail account are as follows:
The SMX hosted mail system supports POP3 and IMAP access to your email, and this is provided to all customers. For guidance on the best method for you, or for assistance configuring your client software, please contact SMX Support.
Inbound Settings:
POP3: pop3.nz.smxemail.com
(SSL encryption port 995, unencrypted port 110)
IMAP: imap.nz.smxemail.com
(SSL encryption port 993, unencrypted port 143)
Outbound Settings:
SMTP: smtp.nz.smxemail.com
(STARTTLS encryption port 587, Unencrypted port 25)
Note: Requires SMTP Authentication with your username and password.
Via Webmail:
Visit https://webmail.nz.smxemail.
For the mobile version, try https://m.nz.smxemail.com.
Sender Policy Framework (SPF).
SMX recommends that our customers publish SPF records into the DNS.
SPF lets the holders of a domain name declare openly, who is permitted to send email on their behalf. This provides mail servers with a means to establish whether the email coming in is legitimate, or is a case of domain name impersonation.
An SPF record is simply a DNS entry of type TXT, added to your DNS Zone.
For a customer whose email is entirely relayed through the SMX OMR service, we recommend the following SPF record:
“v=spf1 mx include:spf.nz.smxemail.com -all”
For more information about SPF, including tools that will help you create an SPF record suitable for your needs, visit openspf.net.
If you would like assistance setting up your SPF records please contact our support team.
Note: If you already have SPF deployed, you must amend your published record to include the parameter ‘include:spf.nz.smxemail.com‘ before you attempt to send email via our hosted mail platform. Failure to do this in advance may cause some remote parties to reject email we send on your behalf, as we won’t have been declared as authorised to send it.
Support Procedures.
If you have any problems or questions and wish to contact SMX, our support FAQ is your first stop.
FAQ: https://smxemail.com/support.
In the FAQ you can find out how to:
submit a false positive report (legitimate mail mis-classified as Spam)
submit a false negative report (spam that has not been filtered/stopped by SMX)
contact us with any other general enquiries.
The SMX Portal provides our customers with the ability to see information about their inbound mail flow, and if you have the appropriate permissions, you can create policies to blacklist or whitelist email based on certain conditions, or make changes to your Mail Relay Host settings.
Portal Login: https://smxemail.com/login
The credentials for the Portal have already been emailed to all valid portal users. If you don’t have this information, please contact us for assistance.
SMX Terms and Conditions.
SMX‘s standard customer Terms and Conditions can be viewed on our website:
https://smxemail.com/terms-
Trial Customers, Please Note: It is the responsibility of the customer (who is taking part in the trial of an SMX service) to notify SMX within 3 working days of their trial end date if they do not wish to continue using the service being trialled. SMX will consider no notification to be an acceptance of the terms and conditions of the service being trialled and confirmation that the customer wishes to be billed for the ongoing use of that service. Note also that once on service, 90 days notice must be provided (in writing) if you wish to cancel your SMX services.
Don’t hesitate to call or email us if you have any queries with any of the above.
Regards,
SMX NZ Provisioning Team
Web: http://smxemail.com
Toll-Free: 0800 769 769 (NZ) | 1800 476 976 (AU)
International: +64 9 302 0515
Fax: +64 9 302 0518 (monitored during NZ business hours)